We’ll begin by sending you a personalized quote based on your vehicle and wheelchair/scooter setup. If you have NDIS funding, we’ll organise an Occupational Therapist Vehicle Modification Assessment to verify and allocate funds for the modifications. In most cases, vehicle modifications come under the Capital Supports budget, which means your quote will also require formal approval. If you don’t have NDIS funding, we’ll discuss alternative payment options.

We will then schedule a time with you to assess your vehicle to make sure the hoist will be effective for you. In this initial meeting we will discuss placement, left or right, we will provide our professional recommendation, while also taking your preferences into account. This is also when we will show you the demonstration vehicle to ensure you are happy with the product before you purchase it. 

If you choose to move forward, we’ll order the required parts. These typically take around 2 weeks to arrive, as they are sourced from Europe.

Once the parts arrive we will contact you to arrange the installation. This usually takes 2 - 3 days. Some vehicle modifications are required to be checked by an engineer to ensure the modifications meet the safety standards, if this is the case this will be done in this 2 - 3 days.