Cancellation Policies

Driving Lesson Cancellation Policy

Our cancellation policy for DRIVING LESSONS is less than 24 hours notice before the booking will forfeit the full booking fee. Anything with more than 24 hours notice has no cancellation fee and the booking fee with be credited to your account. Please note: A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at Fifth Gear Motoring. 

Please note: To cancel or reschedule, use your online account, which is accessible 24/7 via the website linked to your account. Cancellations via phone, email, SMS, or voicemail are only processed on the next business day. If this falls within 24 hours of your lesson, you will forfeit the session. To avoid forfeiting your lesson, always cancel or reschedule at least 24 hours in advance through your online account. You may reschedule cancelled lessons as often as necessary, provided the 24-hour notice period is met.

 

Course Cancellation Policy

Our cancellation policy for COURSES is less than 5 days notice before the booking will forfeit 50% of the booking fee, less than 72 hours notice before the booking will forfeit the full booking fee. Anything with more than 5 days notice has no cancellation fee and the booking fee with be credited to your account. Please note: A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at Fifth Gear Motoring.

 

Refund Policy

To be refunded you need to email the office on [email protected] and request a refund. Please include the students full name and date of lesson that would like to be refunded. Please note, refund are sent back to the card that purchased the lesson, we cannot send a refund back to a different card. If we require more information we will contact you. 

 

Modifications to Services and Prices

  • Fifth Gear Motoring reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change with or without notice.
  • Fifth Gear Motoring shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

 

Vouchers

  • Vouchers are non-refundable and cannot be redeemed for cash.
  • Unused vouchers can be transferred between clients. You will need to contact the office to do so. 
  • Vouchers are valid for 36 months from the date of purchase.

 

Fees

  • Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by Fifth Gear Motoring for payment processing.
  • All fees and transactions are in Australian Dollars.